At Flora Medix, we are committed to delivering your orders safely, efficiently, and in a timely manner. Please review our Shipping Policy to understand how orders are processed and shipped.

Order Processing

All orders are processed after payment confirmation.

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During peak seasons, promotions, or product launches, processing times may be extended.

Once your order has been processed, you will receive a confirmation notification.

Shipping Timeframes

Delivery times vary depending on your location and shipping method.

Estimated delivery times:

• Local Deliveries: 2–7 Business Days
• Nationwide Deliveries: 3–10 Business Days
• International Deliveries: 7–21 Business Days (if available)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping fees are calculated based on:

• Delivery location
• Order size and weight
• Selected shipping method

Shipping costs will be displayed during checkout before payment is completed.

Free Shipping

Flora Medix may occasionally offer free shipping promotions on qualifying orders.

Any applicable free shipping offers will be clearly stated on our website and promotional materials.

Order Tracking

When available, tracking information will be provided after your order has been shipped.

Customers can use the tracking details provided by the shipping carrier to monitor delivery progress.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Courier service disruptions
• Customs inspections
• High order volumes
• Incorrect shipping information provided by the customer

Flora Medix is not responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Flora Medix will not be responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address details.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

Please provide:

• Order Number
• Full Name
• Description of the issue
• Photos of damaged items (if applicable)

We will work with the shipping carrier to investigate and resolve the matter.

International Shipping

International shipping availability may vary by destination.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.

Contact Us

For shipping-related questions or assistance, please contact us:

Flora Medix
Email: info@floramedix.com
Website: www.floramedix.com