Refund & Cancellation Policy

At Flora Medix, customer satisfaction is important to us. We strive to provide high-quality skincare products and a smooth shopping experience. Please review our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

To request an order cancellation, please contact our customer support team as soon as possible. Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.

Flora Medix reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.

Return Eligibility

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
Return requests must be submitted within the applicable return period.
Proof of purchase or order confirmation may be required.

For hygiene and safety reasons, certain skincare, beauty, and personal care products may not be eligible for return once opened or used.

Refund Policy

Approved refunds will be processed after the returned item has been received and inspected.

If your refund is approved:

Refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with:

Your order number
Product details
Photographs of the item (if applicable)

We will review the issue and work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Refundable Items

The following items may not qualify for refunds or returns:

Opened or used skincare products
Products damaged due to misuse
Clearance or promotional items (unless defective)
Gift cards or digital products, where applicable

Exchange Policy

Eligible products may be exchanged subject to availability.

Customers may be responsible for return shipping costs unless the exchange is due to a damaged, defective, or incorrect item.

Refund Processing Time

Once a refund has been approved, please allow several business days for the refund to appear in your account, depending on your payment provider and banking institution.